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Getting Started

Signing up with Hedzup

Welcome to Hedzup Messenger! In this tutorial, we’ll walk you through how to download Hedzup onto your phone, and assist you in setting up your account.

Downloading Hedzup

Hedzup Messenger is available for iPhone, Android, BlackBerry, Windows and java-enabled feature phones, as well as Desktop. To download Hedzup onto your mobile phone, follow the steps below.

iPhone:

1. Open the App Store on your iPhone

2. Search for Hedzup

3. Tap the Install button to start downloading Hedzup Messenger

Android:

1. Open Google Play

2. Search for Hedzup

3. Tap Install to start downloading Hedzup

BlackBerry:

1. Go to the Hedzup website on your phone’s internet browser
2. Select the BlackBerry app download icon on the Hedzup homepage

Alternatively, search for Hedzup on your phone’s app store.

Windows: 

1. Open the Windows Store
2. Search for Hedzup Messenger under apps
3. Select Install to start downloading Hedzup Messenger

Feature Phones:

1. Go to the Hedzup website on your phone’s internet browser
2. Select the Feature Phone app download icon on the Hedzup homepage

Setting up your account

1. Open Hedzup on your mobile
2. Select Sign Up
3. Fill in the Sign Up form and select Continue

Alternatively, you can sign up via the Hedzup website:

1. Click Sign Up on the Hedzup website

2. Fill in the Sign Up form and click Sign Up

Logging into Hedzup Messenger

1. Open the Hedzup app

2. Fill in your email address and password

3. Select Login

You can now request to follow an organization’s groups, and if you’re an iPhone or Android user, you can create a group within an existing organization, or create a new organization.

Following groups

To follow groups on a BlackBerry, click here.

To follow groups on a feature phone, click here.

To follow an organization’s groups on Hedzup Messenger using an iPhone or Android:

1. Select Search in the navigation menu 

2. Type the name of the organization in the search bar

3. Select the organization

4. Select the organization’s groups that you’d like to follow

 

If the group is closed, your follow requests will then be sent to the leaders of the groups for review. If your request is approved, the organization will then feature on your Hedzup Home screen.

Leaving a group 

iPhone and Android users can leave a group at any time by going to the organization’s group page. For iPhone devices, tap Edit in the top right corner, and select the group you’d like to leave. For Android devices, hold down the group that you would like to leave. Select Leave Group and then select Yes.

General

Changing your profile details

It is important to note that your profile can be viewed by the organization leader and group leader of the groups that you follow. As group leaders may view your profile when you request to follow a group, it is important that your profile details are kept up to date.

iPhone and Android users can change their personal details within the app:

1. Select Options
2. Tap My account
3. Select Edit my profile
4. Change your details
5. Select Update to save your changes

Windows users can change their personal details within the app:

1. Select Options
2. Tap Edit profile
3. Change your details
4. Select the tick icon to save your changes

Changing your organization's details

If you’re the leader of an organization and would like to change your organization’s details, you can do so within the iPhone and Android app, as well as on the Hedzup website. Please note, only organization leaders can edit their organization’s Hedzup details.

To change your organization’s details on the iPhone or Android app:

1. Select Options
2. Tap Manage My Organizations
3. Select the organization you’d like to edit
4. Select Settings (iPhone) or the menu icon (Android) in the top right corner
5. Change your details
6. Select Update to save your changes

To change your organization’s details on the Hedzup website:

1. Login on the Hedzup website using your Hedzup login details
2. Select My Organizations
3. Edit the details you would like to change
4. Click Update Details

Changing the name of a group

If you are an organization leader or the leader of a group, you can change the name of a group on the Hedzup website or using the iPhone or Android app.

To change the name of a group on the Hedzup Website:

1. Login on the Hedzup website using your Hedzup login details
2. Select My Groups
3. Select the group you would like to edit
4. Change the name of the group
5. Click Update Group to save your changes

To change the name of a group on an iPhone or Android:

1. Select Options
2. Select Manage My Groups
3. Select the group you would like to edit
4. Select Group Settings (iPhone) or the menu icon (Android) in the top right corner
5. Change the name of the group
6. Click Update Group to save your changes

Supported devices

Hedzup Messenger is available for most iPhone and Android smartphones, as well as Windows, BlackBerry and J2ME 2 feature phones. A desktop version of the app can be accessed via the Hedzup website. Ensure that you have the latest version of Hedzup for the best user experience.

iPhone

Hedzup for iPhone requires iOS 6.1 or later, and is supported on iPhone and iPod devices. Please note, Hedzup is not optimized for iPad.

Android

Hedzup for Android requires Android OS 2.3.3 or later. Please note, Hedzup is not optimized for Android tablets.

BlackBerry

Hedzup for Blackberry requires BlackBerry 5, 6 or 7.

Windows

Hedzup for Windows requires Windows 8.0 and above.

Feature Phones

Hedzup for feature phones requires CLDC 1.1 and J2ME 2.

Updating Hedzup

To get the latest version of Hedzup Messenger on an iPhone:

1. Open the App Store
2. Select Updates in the bottom menu
3. Select Update on the right of Hedzup
4. Enter your Apple ID password

 

To get the latest version of Hedzup Messenger on an Android:

1. Open the Google Play Store app
2. Tap the Play Store icon
3. Select My Apps
4. Select Hedzup to update the app

 

To get the latest version of Hedzup Messenger on Windows:

1. Open the Windows Store
2. Tap the available updates
3. Select Hedzup
4. Select update to get the latest version of the app

Reinstalling Hedzup

To reinstall Hedzup Messenger on an iPhone:

1. Hold down on the Hedzup app icon until the icons begin to shake
2. Tap the x in the corner of the Hedzup icon
3. Select Delete
4. Press the Home button

Once you have deleted Hedzup:

1. Open the App Store
2. Search for Hedzup
3. Select Install

To reinstall Hedzup Messenger on an Android:

1. Open Settings
2. Select Applications manager
3. Select Hedzup
4. Select Uninstall
5. Reboot your Android smartphone

Once you have rebooted your Android:

1. Open Google Play
2. Search for Hedzup
3. Tap Install to start downloading Hedzup

To reinstall Hedzup Messenger on a Windows phone:

1. Open the app page
2. Hold down on Hedzup Messenger
3. Select Uninstall

Once you have deleted Hedzup:

1. Open the Windows Store
2. Search for Hedzup
3. Tap Install to start downloading Hedzup

iPhone

Getting started with Hedzup for iPhone

Welcome to Hedzup Messenger! In this tutorial, we’ll walk you through how to download Hedzup onto your phone, and assist you in setting up your account.

Downloading Hedzup Messenger

Hedzup Messenger is available for iPhone, Android, BlackBerry, Windows and java-enabled feature phones, as well as Desktop. For more information on the specific iPhone devices supported, click here. To download Hedzup onto your iPhone, visit this link or follow the steps below.

1. Open the App Store on your iPhone

2. Search for Hedzup

3. Tap the Install button to start downloading Hedzup Messenger

Setting up your account

1. Open Hedzup on your smartphone

2. Select Sign Up

3. Fill in the Sign Up form and select Continue

Logging into Hedzup Messenger

1. Open the Hedzup app

2. Fill in your email address and password

3. Select Login

You can now request to follow an organization’s groupscreate a group within an existing organization, or create a new organization.

Following groups

To follow an organization’s groups on Hedzup:

1. Tap Search in the bottom navigation menu of your Home screen

2. Type the name of the organization in the search bar

3. Select the organization

4. Select the organization’s groups that you’d like to follow

 

If the group is closed, your follow requests will then be sent to the leaders of the groups for review.  If your request is approved, the organization will then feature on your Hedzup Home screen.

 

Leaving a group

You can leave a group at any time by going to the organization’s group page, tapping Edit in the top right corner, and selecting the group you’d like to leave.

Creating groups

To create a group within an organization:

1. Tap the Options icon in the bottom navigation menu

2. Select Create a Group

3. Search for and select the organization in which you want to create a group

4. Enter the new group’s name

5. Tap Request Permission to submit your new group for approval

6. Tap Continue to return to Home

Your group request will then be sent to the leader of the organizations for review. You will receive a notification once the organization’s leader has approved your group.

As the creator of your group, you will automatically be the group’s leader. You can promote group followers to leaders or co-leaders of the group. Leaders and co-leaders are able to send messages to group members, while only leaders (and not co-leaders) can approve or decline follow requests. For a detailed tutorial on promoting followers to leaders and co-leaders of a group, click here.

Creating an organization

To create an organization within Hedzup Messenger:

1. Tap the Options icon in the bottom navigation menu

2. Select Create an Organization

3. Enter the organization’s details

4. Once complete, tap Create Organization

Your new organization will now feature on your Home page within the app. You can now create groups within your organization, and invite team members to start following your groups.

When you create an organization, an “Newsfeed” group will automatically be created within your organization. The creator of the organization will automatically be assigned as the Group Leader for Newsfeed, and can manage or delete the group.

Leaving an organization

Like a group, you can also leave an organization at any time. On your Home page, slide the organization that you would like to leave to the left. This action will reveal the Leave Organization option.

Viewing your notifications

To view your Hedzup notifications:

1. Select the Notifications icon in the bottom navigation menu

Notifications are displayed in three categories: New Followers and New Groups.

When a follower submits a request to follow or has been approved to follow a group that you lead, you will receive a notification in the New Followers tab.

Lastly, if a new group has been created in an organization that you lead, you will receive a notification in the New Groups tab.

Approving followers

Once your organization and its groups have been created, followers can search for your organization and request to follow your groups. If you are the leader of a group and the group is a closed group, you will receive a notification of a new follow request in the New Followers tab of Notifications.

To approve or decline a follow request:

1. Select the new follower request in the New Followers section of Notifications
2. Review the users details
3. Select Accept or Decline
4. Tap Confirm to submit your selection

To accept or decline more than one request:

1. Tap Select in the top right corner of the Notifications tab

2. Tap the requests that you would like to approve or decline

3. Select Accept, Decline or Delete

4. Tap Confirm to submit your selection

For privacy and peace of mind, group leaders can view the user’s details by selecting the new follower request.

Sending messages

Hedzup Messenger enables leaders and co-leaders of a group to send one-way messages to their group’s followers. Recipients can’t reply, eliminating the annoyance of group chat, and ensuring important information is not lost in conversation.

To send a message to your group from the Hedzup Home screen:

1. Select the notepad icon in the top right of your Home screen
2. Select the group that you want to send a message to
3. Tap the bottom grey text bar and type your message
4. Select SEND to send the message to your group’s followers

Alternatively, you can compose a message by following the steps below:

1. Select the organization that your group is in
2. Select the group that you want to send a message to
3. Tap the bottom grey text bar and type your message
4. Select SEND to send the message to your group’s followers

Please note, only leaders and co-leaders can send messages to their group’s followers. Organization leaders and co-leaders cannot send messages to a group within their organization unless they are the leader or co-leader of that group. For a detailed tutorial on promoting followers to leaders and co-leaders of a group, click here.

About the Manage My Groups feature

If you are the leader of a group, you can:

1. Send messages to the group’s followers
2. Approve follow requests for closed groups
3. View who follows, co-leads and leads the group
4. Promote followers to leaders or co-leaders
5. Demote leaders to co-leaders, and co-leaders to followers
6. Delete followers, including leaders and co-leaders
7. Delete the group

Co-leaders of a group are only able to send messages to their group’s followers.

Leaders can manage their groups using the Manage My Groups tool on the Options page. In Manage My Groups, you can:

1. View who follows, co-leads and leads the groups that you lead
2. Promote followers to leaders or co-leaders
3. Demote leaders to co-leaders, and co-leaders to followers
4. Delete followers
5. Delete the group
6. Edit the name of the group
7. Change whether the group is open or closed

Viewing who follows and leads a group

Leaders of a group can view who follows, co-leads and leads the group via the Manage My Groups feature.

To view who follows, co-leads and leads a group:

1. Go to the Manage My Groups tool in the Options page
2. Select the group you would like to view

The role of a group member is displayed below their name. If you would like to view more information about a specific group member, tap the information (i) icon.

Promoting and demoting group followers

Leaders of a group can promote or demote group followers using the Manage My Groups feature.

To promote or demote followers:

1. Select the group you would like to manage in Manage My Groups
2. Slide the follower that you would like to promote or demote to the left to reveal Options
3. Tap the follower’s new role
4. Tap Confirm to submit your selection

Deleting a group follower

Deleting a follower from a group follows similar steps to promoting or demoting a follower in a group. If you are the leader of a group, you can delete other leaders, as well as co-leaders and followers. However, every group must have at least one leader.

Leaders of a group can delete group followers using the Manage My Groups feature.

To delete a group follower:

1. Select the group you would like to manage in Manage My Groups
2. Slide the follower you would like to remove to the left to reveal Options
3. Select Remove from group
4. Tap Confirm to submit your selection

Deleting a group

Leaders of a group can delete the group using the Manage My Groups feature.

 To delete a group:

1. Select the group you would like to manage in Manage My Groups
2. Slide the group you’d like to delete to the left
3. Select Delete
4. Tap Confirm to submit your selection

About the Manage My Organization feature

If you’re an organization leader, you can easily manage your organization’s groups, followers, group leaders and group co-leaders using the Manage My Organization feature on the Options page.

In Manage My Organization, you can:

1. View all groups that have been created within your organization
2. View who follows, co-leads and leads groups in your organization
3. Promote followers to leaders or co-leaders
4. Demote group leaders to co-leaders, and group co-leaders to followers
5. Delete followers
6. Delete groups within your organization
7. Edit your organization’s details
8. Upload your organization’s logo
9. Edit a group’s settings, including the group’s name and whether the group is open or closed

Viewing your organization's groups

To view all of the groups within your organization:

1. Go to Manage My Organization in the Options page
2. Select the organization you would like to view

You will then see a list of your organization’s groups.

Viewing who follows and leads groups in your organization

To view who follows, co-leads and leads groups in your organization:

1. Go to Manage My Organization in the Options page
2. Select the organization you’d like to manage
3. Select the group you would like to view

The role of a group member is displayed below their name. If you would like to view more information about a specific group member, tap the information (i) icon.

Promoting and demoting followers

To promote or demote followers within your organization:

1. Go to the Manage My Organization in the Options page
2. Select the organization you’d like to manage
3. Select the group you would like to manage
4. Slide the group member to the left to reveal Options
5. Select whether you want to set the follower’s role in the group or your organization
6. Tap the group member’s new role
7. Tap Confirm to submit your selection

Deleting a group follower

If you are the leader of an organization, you can delete group leaders, as well as group co-leaders and followers. Deleting a follower from a group follows similar steps to promoting or demoting a follower in a group. However, every group must have at least one leader.

To delete a group follower:

1. Go to Manage My Organization in the Options page
2. Select the organization you’d like to manage
3. Select the group you would like to manage
4. Select the follower you would like to delete to the left to reveal Options
6. Select Remove from group
7. Tap Confirm to submit your selection

Deleting a group in your organization

To delete a group within your organization:

1. Go to Manage My Organization in the Options page
2. Select the organization you’d like to manage
3. Slide the group you’d like to delete to the left to reveal the Delete option
4. Select Delete
5. Tap Confirm to submit your selection

Android

Getting started with Hedzup for Android

Welcome to Hedzup Messenger! In this tutorial, we’ll walk you through how to download Hedzup onto your phone, and assist you in setting up your account.

Downloading Hedzup Messenger

Hedzup Messenger is available for iPhone, Android, BlackBerry, Windows and java-enabled feature phones, as well as Desktop. For more information on the specific Android devices supported, click here.

To download Hedzup onto your smartphone, visit this link or follow the steps below.

1. Open Google Play

2. Search for Hedzup

3. Tap Install to start downloading Hedzup

 

Setting up your account

1. Open Hedzup on your smartphone
2. Select Sign Up
3. Fill in the Sign Up form and select Continue

 

Logging into Hedzup

1. Open Hedzup Messenger

2. Fill in your email address and password

3. Select Login

You can now request to follow an organization’s groupscreate a group within an existing organization, or create a new organization.

Following groups

To follow an organization’s groups on Hedzup Messenger:

1. Tap Search in the side menu

2. Type the name of the organization in the search bar, or select an organization from the list of organizations that you are already following

3. Select the organization

4. Select the organization’s groups that you’d like to follow and tap Continue

If the group is closed, your follow requests will then be sent to the leaders of the groups for review. If your request is approved, the organization will then feature on your Hedzup Home screen.

Leaving a group

To leave a group, select the organization from your Home page. Hold down the group that you would like to leave. Select Leave Group and then select Confirm.

Creating groups

To create a group within an organization:

1. Tap the Options in the side menu

2. Select Create a Group

3. Search for and select the organization in which you want to create a group

4 Enter the new group’s name

5. Tap Request Permission to submit your new group for approval

6. Tap continue to return to the Home screen

Your group request will then be sent to the leader of the organizations for review. You will receive a notification once the organization’s leader has approved your group.

As the creator of your group, you will automatically be the group’s leader. You can promote group followers to leaders or co-leaders of the group. Leaders and co-leaders are able to send messages to group members, while only leaders (and not co-leaders) can approve or decline follow requests. For a detailed tutorial on promoting followers to leaders and co-leaders of a group, click here.

Creating an organization

To create an organization within Hedzup Messenger:

1. Tap the Options in the side menu

2. Select Create an Organization

3. Enter the organization’s details

4. Once complete, tap Create Organization

Your new organization will now feature on your Home page and you can begin to create groups within your organization, and invite team members to start following your groups.

When you create an organization, an “Newsfeed” group will automatically be created within your organisaton. The creator of the organization will automatically be assigned as the Group Leader for Newsfeed, and can manage or delete the group.

Leaving an organization

On your Home page, hold down on the organization that you would like to leave. Select Leave Organization and then select Confirm.

Viewing your notifications

To view your Hedzup notifications:

1. Select the Notifications icon in the side menu

Notifications are displayed in two categories: New Followers and New Groups.

When a follower submits a request to follow or has been approved to follow a group that you lead, you will receive a notification in the New Followers tab.

Lastly, if a new group has been created in an organization that you lead, you will receive a notification in the New Groups tab.

Approving followers

Once your organization and its groups have been created, followers can search for your organization and request to follow your groups. If you are the leader of a group and the group is a closed group, you will receive a notification of a new follow request in the New Followers tab of Notifications.

To approve or decline a follow request:

1. Select the new follower request in the New Followers section of Notifications
2. Review the users details
3. Select Accept or Decline
4. Tap Confirm to submit your selection

For privacy and peace of mind, group leaders can view the user’s details by selecting the new follower request.

Sending messages

Hedzup Messenger enables leaders and co-leaders of a group to send one-way messages to their group’s followers. Recipients can’t reply, eliminating the annoyance of group chat, and ensuring important information is not lost in conversation.

To send a message to your group from the Hedzup Home screen:

1. Tap Compose in the side menu
2. Select the group that you want to send a message to
3. Tap the bottom grey text bar and type your message
4. Select SEND to send the message to your group’s followers

Alternatively, you can compose a message from the Home screen by following the steps below:

1. Select the organization that your group is in
2. Select the group that you want to send a message to
3. Tap the bottom grey text bar and type your message
4. Select SEND to send the message to your group’s followers

Please note, only leaders and co-leaders can send messages to their group’s followers. Organization leaders and co-leaders cannot send messages to a group within their organization unless they are the leader or co-leader of that group. For a detailed tutorial on promoting followers to leaders and co-leaders of a group, click here.

About the Manage My Groups feature

If you are the leader of a group, you can:

1. Send messages to the group’s followers
2. Approve follow requests for closed groups
3. View who follows, co-leads and leads the group
4. Promote followers to leaders or co-leaders
5. Demote leaders to co-leaders, and co-leaders to followers
6. Delete followers, including leaders and co-leaders
7. Delete the group

Co-leaders of a group are only able to send messages to their group’s followers.

Leaders can manage their groups using the Manage My Groups tool on the Options page. In Manage My Groups, you can:

1. View who follows, co-leads and leads the groups that you lead
2. Promote followers to leaders or co-leaders
3. Demote leaders to co-leaders, and co-leaders to followers
4. Delete followers
5. Delete the group
6. Edit the name of the group
7. Change whether the group is open or closed

Viewing who follows and leads a group

Leaders of a group can view who follows, co-leads and leads the group via the Manage My Groups feature.

To view who follows, co-leads and leads a group:

1. Go to the Manage My Groups in the side menu
2. Select the group you would like to view

The role of a group member is displayed below their name. If you would like to view more information about a specific group member, hold down on the follower’s name and select Information.

 

Promoting and demoting group followers

Leaders of a group can promote or demote group followers using the Manage My Groups feature.

To promote or demote followers:

1. Select the group you would like to manage in Manage My Groups
2. Hold down on the follower’s name that you would like to promote or demote
3. Select Set role in group
4. Select the group member’s new role
5. Tap Confirm to submit your selection

Deleting a group follower

Deleting a follower from a group follows similar steps to promoting or demoting a follower in a group. If you are the leader of a group, you can delete other leaders, as well as co-leaders and followers. However, every group must have at least one leader.

Leaders of a group can delete group followers using the Manage My Groups feature.

To delete a group follower:

1. Select the group you would like to manage in Manage My Groups
2. Hold down on the follower’s name that you would like to delete
3. Select Remove from group
4. Tap Confirm to submit your selection

Deleting a group

Leaders of a group can delete the group using the Manage My Groups feature.

 To delete a group:

1. Select the group you would like to manage in Manage My Groups
2. Hold down on the group that you would like to delete
3. Select Delete group
4. Tap Confirm to submit your selection

About the Manage My Organization feature

If you’re an organization leader, you can easily manage your organization’s groups, followers, group leaders and group co-leaders using the Manage My Organization feature on the Options page.

In Manage My Organization, you can:

1. View all groups that have been created within your organization
2. View who follows, co-leads and leads groups in your organization
3. Promote followers to leaders or co-leaders
4. Demote group leaders to co-leaders, and group co-leaders to followers
5. Delete followers
6. Delete groups within your organization
7. Edit your organization’s details
8. Upload your organization’s logo
9. Edit a group’s settings, including the group’s name and whether the group is open or closed

Viewing your organization’s groups

To view all of the groups within your organization:

1. Go to Manage My Organization in Options
2. Select the organization you would like to view

You will then see a list of your organization’s groups.

Viewing who follows and leads groups in your organization

To view who follows, co-leads and leads groups in your organization:

1. Go to Manage My Organization in the side menu
2. Select the organization you’d like to manage
3. Select the group you would like to view

The role of a group member is displayed below their name. If you would like to view more information about a specific group member, hold down on the follower’s name and select Information.

Promoting or demoting followers

To promote or demote followers within your organization:

1. Go to Manage My Organization in the Options page
2. Select the organization you’d like to manage
3. Select the group you would like to manage
4. Hold down on the follower’s name that you would like to promote or demote
5. Select Set role in group or Select role in organization
6. Select the group member’s new role
7. Tap Confirm to submit your selection

Deleting a group follower

If you are the leader of an organization, you can delete group leaders, as well as group co-leaders and followers. Deleting a follower from a group follows similar steps to promoting or demoting a follower in a group. However, every group must have at least one leader.

To delete a group follower:

1. Go to Manage My Organization in the Options page
2. Select the organization you’d like to manage
3. Select the group you would like to manage
4. Hold down on the follower’s name that you would like to delete
5. Select Remove from group
6. Tap Confirm to submit your selection

Deleting a group in your organization

To delete a group within your organization:

1. Go to Manage My Organization in the Options page
2. Select the organization you’d like to manage
3. Hold down on the group that you would like to delete
4. Select Delete group
5. Tap Confirm to submit your selection

Windows Phone

Getting started with Hedzup for Windows

Welcome to Hedzup Messenger! In this tutorial, we’ll walk you through how to download Hedzup onto your phone, and assist you in setting up your account.

Important info before you get started
Hedzup Messenger for Windows is a follower version only; functionality is limited to following groups. Although Windows users can login on the Hedzup website to create an organization and groups, this is not recommended as users will not be able to approve follower or group requests.

Downloading Hedzup Messenger

Hedzup Messenger is available for iPhone, Android, BlackBerry, Windows and java-enabled feature phones, as well as Desktop. For more information on the specific Windows devices supported, click here. To download Hedzup onto your Windows device, visit this link or follow the steps below.

1. Open the Windows Store on your phone

2. Search for Hedzup

3. Tap the Install button to start downloading Hedzup Messenger

Setting up your account

1. Open Hedzup on your smartphone

2. Select Sign Up

3. Fill in the Sign Up form and select Continue

Logging into Hedzup Messenger

1. Open the Hedzup app

2. Fill in your email address and password

3. Select Login

Following groups

To follow an organization’s groups on Hedzup:

1. Swipe to the right or tap search in the top navigation menu
2. Type the name of the organization in the search bar
3. Select the organization
4. Select the organization’s groups that you’d like to follow

If the group is closed, your follow requests will then be sent to the leaders of the groups for review.  If your request is approved, the organization will then feature on your Hedzup Home screen.

Leaving a group

You can leave a group at any time by going to the organization’s group page, hold down on the group you’d like to leave and select Leave group.

BlackBerry

Getting started with Hedzup for BlackBerry

Welcome to Hedzup Messenger! In this tutorial, we’ll walk you through how to download Hedzup onto your phone, and assist you in setting up your account.

Important info before you get started

Hedzup Messenger for BlackBerry is a follower version only; functionality is limited to following groups. Although BlackBerry users can login on the Hedzup website to create an organization and groups, this is not recommended as users will not be able to approve follower or group requests.

Downloading Hedzup Messenger

Hedzup Messenger is available for iPhone, Android, BlackBerry and java-enabled feature phones. For more information on the specific BlackBerry devices that are supported, click here.

To download Hedzup onto your BlackBerry, follow the steps below.

1. Go to the Hedzup website on your phone’s internet browser
2. Select the BlackBerry app download icon on the Hedzup homepage

Alternatively, search for Hedzup on your phone’s app store.

Setting up your account

1. Open Hedzup on your device
2. Select Register
3. Fill in the Sign Up form and select Register

Logging into Hedzup

1. Open Hedzup app
2. Fill in your email address and password
3. Select Login

You can now request to follow an organization’s groups.

Following groups

To follow an organization’s groups on Hedzup Messenger:

1. Select Search in the bottom navigation menu
2. Type the name of the organization in the search bar, or select an organization from the list of organizations that you are already following
3. Select the organization
4. Select the organization’s groups that you’d like to follow
5. Select Continue to submit your request

If the group is closed, your follow requests will then be sent to the leaders of the groups for review. If your request is approved, the organization will then feature on your Hedzup Home screen.

Feature Phone

Getting started with Hedzup for feature phones

Welcome to Hedzup Messenger! In this tutorial, we’ll walk you through how to download Hedzup onto your phone, and assist you in setting up your account.

Important info before you get started

Hedzup Messenger for feature phones is a follower version only; functionality is limited to following groups. Although feature phone users can login on the Hedzup website to create an organization and groups, this is not recommended as users will not be able to approve follower or group requests.

Downloading Hedzup Messenger

Hedzup Messenger is available for iPhone, Android, BlackBerry, Windows and java-enabled feature phones, as well as Desktop. For more information on the specific feature phones that are supported, click here.

To download Hedzup onto your feature phone, visit this link or follow the steps below.

1. Go to the Hedzup website on your phone’s internet browser
2. Select the Feature Phone app download icon on the Hedzup homepage

Alternatively, search for Hedzup on your phone’s app store.

Setting up your account

1. Open Hedzup on your device
2. Select Register
3. Fill in the Sign Up form and select Register

Logging into Hedzup

1. Open Hedzup app
2. Fill in your email address and password
3. Select Login

You can now request to follow an organization’s groups.

Following groups

To follow an organization’s groups on Hedzup Messenger:

1. Select Search in the bottom navigation menu
2. Type the name of the organization in the search bar, or select an organization from the list of organizations that you are already following
3. Select the organization
4. Select the organization’s groups that you’d like to follow and select Continue

If the group is closed, your follow requests will then be sent to the leaders of the groups for review. If your request is approved, the organization will then feature on your Hedzup Home screen.

Desktop

Getting started with Hedzup for Desktop

Welcome to Hedzup Messenger! In this tutorial, we’ll introduce you to Hedzup Messenger for Desktop, and assist you in setting up your account.

Hedzup Messenger for Desktop gives you access to a sleek, user-friendly platform on which you can send and receive Hedzup messages, create organizations and groups, manage your account, and request to follow additional groups. You can use the Hedzup desktop platform on its own or in conjunction with the mobile app, which is available on iPhone, Android, BlackBerry, Windows and java-enabled feature phones.

Setting up your account

Before you can begin using Hedzup Messenger for Desktop, you will need to register for a free Hedzup account. If you do not already have an account, you can create one via the Hedzup website by following the steps below:

1. Click Sign Up on the Hedzup website

2. Fill in the Sign Up form and click Sign Up

Logging into Hedzup

1. Click Login on the Hedzup website
2. Fill in you login details and select Login

Following groups

To follow an organization’s groups on Hedzup Messenger for Desktop:

1. Type the name of the organization in the top search bar, or select Follow New Groups in the side menu

2. Select the organization

3. Click on the groups that you’d like to follow

4. Click Follow Groups in the bottom right corner

 

If the group is closed, your follow requests will then be sent to the leaders of the groups for review. If your request is approved, the group will then feature on your Home page.

Creating groups

To create a group within an organization using Hedzup Messenger for Desktop:

1. Select Create a group in the left-hand menu of your Hedzup Messenger Dashboard
2. Select the organization in which you want to create a group
3. Enter the new group’s name and select whether you want the group to be open or closed
4. Tap Create to submit your new group for approval

Your group request will then be sent to the leader of the organizations for review. You will receive a notification once the organization’s leader has approved your group.

As the creator of your group, you will automatically be the group’s leader. You can promote group followers to leaders or co-leaders of the group. Leaders and co-leaders are able to send messages to group members, while only leaders (and not co-leaders) can approve or decline follow requests. For a detailed tutorial on promoting followers to leaders and co-leaders of a group, click here.

Creating an organization

To create an organization using Hedzup Messenger for Desktop:

1. Select Create an organization on the left-hand menu of the Hedzup Messenger Dashboard
2. Enter the organization’s details
3. Once complete, click Create

You can now create groups within your organization, and invite team members to start following your groups.

When you create an organization, an “Newsfeed” group will automatically be created within your organisaton. The creator of the organization will automatically be assigned as the Group Leader for Newsfeed, and can manage or delete the group.

Viewing your notifications

Notifications on Hedzup Messenger for Desktop alert you to requests that require your attention, such as a request to follow a group that you lead or a request to create a group within an organization that you own.

Your notification can be viewed in the right-hand bar on the Hedzup Messenger Dashboard.

Approving followers

Once your organization and its groups have been created, followers can search for your organization and request to follow your groups. If you are the leader of a group and the group is a closed group, you will receive a notification of a new follow request in the Notifications bar on the right-hand side of your Hedzup Messenger Dashboard.

To approve a follow request, select the tick icon. To decline a follow request, select the X or cross icon.

For privacy and peace of mind, group leaders can view the user’s details when they hover over the name of person requesting to follow.

About the Manage My Groups feature

If you are the leader of a group, you can:

1. Send messages to the group’s followers
2. Approve follow requests for closed groups
3. View who follows, co-leads and leads the group
4. Promote followers to leaders or co-leaders
5. Demote leaders to co-leaders, and co-leaders to followers
6. Delete followers, including leaders and co-leaders
7. Delete the group

Co-leaders of a group are only able to send messages to their group’s followers.

Leaders can manage their groups using the Manage my Groups tool on Hedzup Messenger for Desktop. In Manage my Groups, you can:

1. View who follows, co-leads and leads the groups that you lead
2. Promote followers to leaders or co-leaders
3. Demote leaders to co-leaders, and co-leaders to followers
4. Delete followers
5. Edit the name of the group
6. Change whether the group is open or closed

Viewing who follows and leads a group

Leaders of a group can view who follows, co-leads and leads the group via the Manage my Groups feature.

To view who follows, co-leads and leads a group:

1. Go to the Manage my Groups in the left-hand menu of the Hedzup Messenger Dashboard
2. Select the group you would like to view
3. Select Manage Followers

The role of a group member is displayed on the far-right of their name.

Promoting and demoting followers

Leaders of a group can promote or demote group followers using the Manage my Groups feature.

To promote or demote followers:

1. Select the group you would like to manage in Manage my Groups
2. Select Manage Followers
3. Select the person you would like to promote or demote
4. Select the role of the person at the bottom of the page

Deleting a group follower

Leaders of a group can remove group followers using the Manage Groups feature.

To remove a follower:

1. Select the group you would like to manage in Manage Groups
2. Click Manage Followers
3. Select the follower you would like to delete
4. Press Remove Follower at the bottom of the page

About the Manage My Organization feature

If you’re an organization leader, you can easily manage your organization’s groups, followers, group leaders and group co-leaders using the Manage Organization feature on Hedzup Messenger for Desktop.

In Manage Organization, you can:

1. View who follows, co-leads and leads groups in your organization
2. Promote followers to leaders or co-leaders of your organization
3. Demote organization leaders to co-leaders, and organization co-leaders to followers
4. Delete followers
5. Edit your organization’s details
6. Upload your organization’s logo

Viewing who follows and leads groups in your organization

To view who follows, co-leads and leads groups in your organization:

1. Go to Manage my Organization in the left-hand menu of the Hedzup Messenger Dashboard
2. Select the organization you’d like to manage
3. Select Manage Followers

The role of a group member is displayed on the far-right of their name.

Promoting or demoting followers

If you are the leader of an organization, you can promote a follower to be the organization leader. Similarly, you can demote a fellow leader of your organization to be a follower.

To promote or demote followers:

1. Select the organization you would like to manage in Manage my Organization
2. Select Manage Followers
3. Select the person you would like to promote or demote
4. Select the role of the person at the bottom of the page

Deleting a group follower

If you are the leader of an organization, you can delete group leaders, as well as group co-leaders and followers. Deleting a follower from a group follows similar steps to promoting or demoting a follower in a group. However, every group must have at least one leader.

To delete a group follower on Hedzup Messenger for Desktop:

1. Click Manage my Organization in the left-hand menu of the Hedzup Messenger Dashboard
2. Select the organization that you would like to manage
3. Click Manage Followers
4. Select the person you would like to remove
5. Select Remove Follower at the bottom of the page